Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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El diseño iterativo: jugando el juego infinito de las marcas

El diseño iterativo: jugando el juego infinito de las marcas

by dev@gerundio.com.mx | February 18, 2025 | Our ideas, Branding, Innovation

Iterative Design: Playing the Infinite Brand Game A few days ago, while listening to Juan Manuel Garrido on the Aprender de Grandes podcast, a phrase made me reflect: “design is any act with intention in the world.” This idea led me to think about how...
Liquid Death: Una marca fresca que alivia tu sed de innovación

Liquid Death: Una marca fresca que alivia tu sed de innovación

by dev@gerundio.com.mx | February 13, 2025 | Our ideas, Branding, Innovation

Liquid Death: A fresh brand that quenches your thirst for innovation The Liquid Death case redefines brand loyalty in commodity categories through a controlled disruption strategy. By migrating from the traditional concept of “purity” towards a narrative...
Diseño Sistémico: Cómo abordar problemas sin solución

Diseño Sistémico: Cómo abordar problemas sin solución

by dev@gerundio.com.mx | January 30, 2025 | Our ideas, Branding, Research and Strategy

Systemic Design: How to Approach Unsolvable Problems In life, we constantly face problems that seem impossible to solve. From family conflicts to business or social challenges, we all experience situations that test our...
Cómo la investigación de usuarios puede mejorar tu producto

Cómo la investigación de usuarios puede mejorar tu producto

by Axel Tinoco | January 23, 2025 | Our ideas, Experience and Interaction, Research and Strategy

How User Research Can Improve Your Product When people talk about UX (user experience), it's often assumed that everything revolves around the interface or visual design. However, one of the most important pillars of UX is understanding your...
El caso Cinemex y un tranvía llamado “rebranding”

El caso Cinemex y un tranvía llamado “rebranding”

by Axel Tinoco | January 16, 2025 | Our ideas, Branding

The Cinemex Case and a Tram Called “Rebranding” Cinemex's rebranding transcends visual updates to position itself as an evolution of the Loyalty Ecosystem in the entertainment industry. By integrating Behavioral Design and a Loyalty vision...
Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

by dev@gerundio.com.mx | December 17, 2024 | Our ideas, Experience and Interaction

Service Design: How to Deliver a Truly Omnichannel Experience? By: Jesica Trejo Imagine the following: lately, you've been feeling drained, you go to your trusted specialist, and they tell you that you need to undergo several clinical tests to...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence.
  • The risk of habit: Why the user's routine does not equate to brand preference
  • Beyond algorithmic personalization: why customer recognition defines real retention.
  • The trick of speed: how efficiency in CX kills value before creating loyalty
  • The myth of quality: why having a good product no longer buys you anyone’s loyalty

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El costo oculto de ignorar el churn

The Hidden Cost of Ignoring Churn In retention analysis, metrics typically tell us how many customers are leaving, but rarely explain the real "why." Many organizations operate under the false premise that churn is a pricing decision that...

El diseño no termina en el checkout: La post-venta como evidencia de marca

Design doesn't end at checkout: Post-sale as brand evidence In the design of complex systems, there is a critical blind spot: the belief that design is a tool for visual seduction for closing a transaction. For us at...

Por qué un NPS de 90 puede ocultar la fragilidad en la lealtad de marca

Why an NPS of 90 Might Be Hiding Fragility in Your Customer Loyalty By Elena Benitez, CEO & Founder of Gerundio. There’s an old tale in marketing departments that says a satisfied customer is a loyal customer. In the...

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