Gerund
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
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La experiencia de marca de Lumon / Severance

La experiencia de marca de Lumon / Severance

by Cecy Rodriguez | April 7, 2025 | Our ideas, Experience

The Lumon / Severance Brand Experience By: Cecilia Rodríguez Does anyone else miss Severance Fridays? It's been two weeks since the season finale of Apple TV's most-watched series, and as a good fan (and designer), I'm not going to deny that I'm still...
¿Los productos digitales deben ser funcionales o bonitos? El equilibrio entre funcionalidad y estética

¿Los productos digitales deben ser funcionales o bonitos? El equilibrio entre funcionalidad y estética

by dev@gerundio.com.mx | March 11, 2025 | Our ideas, Experience and Interaction

Should digital products be functional or beautiful? The balance between functionality and aesthetics In mobile app development, one of the most complex and fundamental aspects is achieving the right balance between functionality and aesthetics. Achieving...
Mejores prácticas en diseño de servicios: de la colaboración a la implementación

Mejores prácticas en diseño de servicios: de la colaboración a la implementación

by dev@gerundio.com.mx | March 4, 2025 | Our ideas, Research and Strategy

Best Practices in Service Design: From Collaboration to Implementation Service design is intended to improve people's experience by making tasks intuitive and effective. To achieve this, it is essential to adopt different...
Del dicho al hecho hay un gran trecho: Diferencias clave entre lo que los usuarios dicen y hacen

Del dicho al hecho hay un gran trecho: Diferencias clave entre lo que los usuarios dicen y hacen

by dev@gerundio.com.mx | February 27, 2025 | Our ideas, Research and Strategy

From saying to doing, there's a long way: Key differences between what users say and do “If I had asked people what they wanted, they would have told me faster horses.” This quote, falsely attributed to Henry Ford, has been used to...
El diseño iterativo: jugando el juego infinito de las marcas

El diseño iterativo: jugando el juego infinito de las marcas

by dev@gerundio.com.mx | February 18, 2025 | Our ideas, Branding, Innovation

Iterative Design: Playing the Infinite Brand Game A few days ago, while listening to Juan Manuel Garrido on the Aprender de Grandes podcast, a phrase made me reflect: “design is any act with intention in the world.” This idea led me to think about how...
Liquid Death: Una marca fresca que alivia tu sed de innovación

Liquid Death: Una marca fresca que alivia tu sed de innovación

by dev@gerundio.com.mx | February 13, 2025 | Our ideas, Branding, Innovation

Liquid Death: A fresh brand that quenches your thirst for innovation The Liquid Death case redefines brand loyalty in commodity categories through a controlled disruption strategy. By migrating from the traditional concept of “purity” towards a narrative...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence
  • The trick of speed: how efficiency in CX kills value before creating loyalty
  • Beyond algorithmic personalization: why customer recognition defines real retention
  • Beyond quality product: why efficiency is no longer enough to retain employees
  • The danger of functional invisibility: why brand relevance is not solved by constant presence.

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

Lealtad emocional vs transaccional

Why are your rewards killing emotional loyalty? The risk of transaction over connection There's a recurring phenomenon in loyalty strategies in Mexico: companies that buy their users' attention, but never their preference. They...

Del dato al «Sensemaking»: Por qué tus KPIs de lealtad te están mintiendo

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

La trampa del engagement: Por qué la atención no es lealtad

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

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