Gerund
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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Los arquetipos actitudinales: una alternativa estratégica a las “user personas”

Los arquetipos actitudinales: una alternativa estratégica a las “user personas”

by dev@gerundio.com.mx | April 24, 2025 | Our ideas, Research and Strategy

Attitudinal Archetypes: A Strategic Alternative to “User Personas” We've all heard of user profiles as a tool to foster empathy when designing products, services, or experiences. But, does empathy alone truly...
El poder del storytelling en la construcción de marcas: narrar para conectar

El poder del storytelling en la construcción de marcas: narrar para conectar

by dev@gerundio.com.mx | April 10, 2025 | Our ideas, Brand and Communication

The power of storytelling in brand building: narrating to connect Once upon a time, a brand wanted to be more than just a product. It wanted to be remembered, loved, and shared. So, it decided to tell stories. And thus, almost without realizing it, it built a...
La experiencia de marca de Lumon / Severance

La experiencia de marca de Lumon / Severance

by Cecy Rodriguez | April 7, 2025 | Our ideas, Experience

The Lumon / Severance Brand Experience By: Cecilia Rodríguez Does anyone else miss Severance Fridays? It's been two weeks since the season finale of Apple TV's most-watched series, and as a good fan (and designer), I'm not going to deny that I'm still...
¿Los productos digitales deben ser funcionales o bonitos? El equilibrio entre funcionalidad y estética

¿Los productos digitales deben ser funcionales o bonitos? El equilibrio entre funcionalidad y estética

by dev@gerundio.com.mx | March 11, 2025 | Our ideas, Experience and Interaction

Should digital products be functional or beautiful? The balance between functionality and aesthetics In mobile app development, one of the most complex and fundamental aspects is achieving the right balance between functionality and aesthetics. Achieving...
Mejores prácticas en diseño de servicios: de la colaboración a la implementación

Mejores prácticas en diseño de servicios: de la colaboración a la implementación

by dev@gerundio.com.mx | March 4, 2025 | Our ideas, Research and Strategy

Best Practices in Service Design: From Collaboration to Implementation Service design is intended to improve people's experience by making tasks intuitive and effective. To achieve this, it is essential to adopt different...
Del dicho al hecho hay un gran trecho: Diferencias clave entre lo que los usuarios dicen y hacen

Del dicho al hecho hay un gran trecho: Diferencias clave entre lo que los usuarios dicen y hacen

by dev@gerundio.com.mx | February 27, 2025 | Our ideas, Research and Strategy

From saying to doing, there's a long way: Key differences between what users say and do “If I had asked people what they wanted, they would have told me faster horses.” This quote, falsely attributed to Henry Ford, has been used to...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence.
  • The risk of habit: Why the user's routine does not equate to brand preference
  • Beyond algorithmic personalization: why customer recognition defines real retention.
  • The trick of speed: how efficiency in CX kills value before creating loyalty
  • The myth of quality: why having a good product no longer buys you anyone’s loyalty

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

Del dato al «Sensemaking»: Por qué tus KPIs de lealtad te están mintiendo

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

La trampa del engagement: Por qué la atención no es lealtad

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

La lealtad como el activo financiero más rentable ante tasas altas

Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments Author: Elena Benitez, CEO and Founder The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...

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