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    • Decoding Loyalty
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Más lápiz, menos prompts: Ahora es el turno de los humanos

Más lápiz, menos prompts: Ahora es el turno de los humanos

by dev@gerundio.com.mx | August 20, 2025 | Our ideas, Innovation, Research and Strategy

More pencil, less prompts: Now it's the humans“ turn ”I painted this bottle; a machine didn't." That was (literally or emotionally) the mood at a recent Brightland event, where the brand invited people to customize their own bottles of oil...
Invisible pero contundente: cuando una “anticampañas” dicen más que una campaña

Invisible pero contundente: cuando una “anticampañas” dicen más que una campaña

by dev@gerundio.com.mx | August 20, 2025 | Our ideas, Innovation

Invisible yet powerful: when an “anti-campaign” says more than a campaign. There are advertising campaigns that speak to you directly. Others that shout at you. And there are others that speak more softly, but somehow force you to turn your head. That's what Checkout.com did: a B2B brand...
Max otra vez es HBO Max: Cuando la marca y el negocio no tienen los mismos objetivos

Max otra vez es HBO Max: Cuando la marca y el negocio no tienen los mismos objetivos

by dev@gerundio.com.mx | July 15, 2025 | Our ideas, Innovation

Max is HBO Max again: When the brand and the business don't have the same objectives “Don't pretend, you never stopped calling us HBO Max.” This is how Warner Bros. Discovery's email announcing that the streaming service would once again use its...
Config 2025: Cuando la tecnología se humaniza el diseño recupera su alma

Config 2025: Cuando la tecnología se humaniza el diseño recupera su alma

by dev@gerundio.com.mx | June 9, 2025 | Our ideas, Innovation

Config 2025: When Technology Becomes Human, Design Regains Its Soul. Design, by its very nature, has always been a deeply human practice. From the first stroke of a logo to the digital interfaces we now inhabit daily, designing has been...
El diseño iterativo: jugando el juego infinito de las marcas

El diseño iterativo: jugando el juego infinito de las marcas

by dev@gerundio.com.mx | February 18, 2025 | Our ideas, Branding, Innovation

Iterative Design: Playing the Infinite Brand Game A few days ago, while listening to Juan Manuel Garrido on the Aprender de Grandes podcast, a phrase made me reflect: “design is any act with intention in the world.” This idea led me to think about how...
Liquid Death: Una marca fresca que alivia tu sed de innovación

Liquid Death: Una marca fresca que alivia tu sed de innovación

by dev@gerundio.com.mx | February 13, 2025 | Our ideas, Branding, Innovation

Liquid Death: A fresh brand that quenches your thirst for innovation The Liquid Death case redefines brand loyalty in commodity categories through a controlled disruption strategy. By migrating from the traditional concept of “purity” towards a narrative...
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Recent Posts

  • El peligro de la invisibilidad funcional: por qué la relevancia de marca no se resuelve con presencia constante
  • El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad
  • Más allá de la personalización algorítmica: por qué el reconocimiento del cliente define la retención real
  • Beyond quality product: why efficiency is no longer enough to retain employees
  • The danger of functional invisibility: why brand relevance is not solved by constant presence.

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El peligro de la invisibilidad funcional: por qué la relevancia de marca no se resuelve con presencia constante

  The danger of functional invisibility: why brand relevance is not solved by constant presence | Blog: Gerundio Author: Elena Benitez CEO of Gerundio There is an abysmal difference between being present in a person's life and being...

El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad

  The trick of speed: how CX efficiency kills value before creating loyalty | Blog: Gerundio Author: Elena Benitez, CEO of Gerundio Celebrating record times for resolving problems when the relationship with the customer remains...

Más allá de la personalización algorítmica: por qué el reconocimiento del cliente define la retención real

  Beyond algorithmic personalization: why customer recognition defines real retention Author: Elena Benitez, CEO of Gerundio Celebrating dynamic emails that include the user's first name in the subject line as if that were...

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