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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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More pencil, less prompts: Now it's humans' turn

More pencil, less prompts: Now it's humans' turn

by dev@gerundio.com.mx | Aug 20, 2025 | Blog, Innovation, Research and Strategy

Más lápiz, menos prompts: Ahora es el turno de los humanos “Esta botella la pinté yo, no una máquina.” Ese fue (literal o emocionalmente) el mood en un evento reciente de Brightland, donde la marca invitó a la gente a intervenir sus propias botellas de aceite de...
Invisible but forceful: when “anti-campaigns” say more than a campaign

Invisible but forceful: when “anti-campaigns” say more than a campaign

by dev@gerundio.com.mx | Aug 20, 2025 | Blog, Innovation

Invisible pero contundente: cuando una “anticampañas” dice más que una campaña Hay campañas publicitarias que te hablan directo. Otras que te gritan. Y hay otras que hablan más bajito, pero de alguna manera te obligan a voltear. Eso hizo Checkout.com: una marca B2B...
Max once again is HBO Max: When the brand and the business don't have the same objectives

Max once again is HBO Max: When the brand and the business don't have the same objectives

by dev@gerundio.com.mx | Jul 15, 2025 | Blog, Innovation

Max otra vez es HBO Max: Cuando la marca y el negocio no tienen los mismos objetivos   “No te hagas, nunca dejaste de llamarnos HBO Max.” Así abría el correo con el que Warner Bros. Discovery anunció que el servicio de streaming volvería a usar su...
Config 2025: When technology becomes human, design reclaims its soul

Config 2025: When technology becomes human, design reclaims its soul

by dev@gerundio.com.mx | Jun 9, 2025 | Blog, Innovation

Config 2025: Cuando la tecnología se humaniza el diseño recupera su alma   El diseño, por naturaleza, siempre ha sido una práctica profundamente humana. Desde el primer trazo de un logo hasta las interfaces digitales que ahora habitamos cada día, diseñar ha sido,...
The iterative design: playing the infinite game of brands

The iterative design: playing the infinite game of brands

by dev@gerundio.com.mx | Feb 18, 2025 | Blog, Branding, Innovation

El diseño iterativo: jugando el juego infinito de las marcas Hace unos días, escuchaba a Juan Manuel Garrido en el podcast Aprender de Grandes y una frase me hizo reflexionar: “el diseño es cualquier acto con intención en el mundo”. Esta idea me llevó a pensar en cómo...
Liquid Death: A fresh brand that quenches your thirst for innovation

Liquid Death: A fresh brand that quenches your thirst for innovation

by dev@gerundio.com.mx | Feb 13, 2025 | Blog, Branding, Innovation

Liquid Death: Una marca fresca que alivia tu sed de innovación El caso de Liquid Death redefine el Brand Loyalty en categorías commodities mediante una estrategia de disrupción controlada. Al migrar del concepto tradicional de “pureza” hacia una narrativa...
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Recent Posts

  • Why the cosmetic rainbow destroys customer lifetime value
  • What Loyalty Leaders Know (and You Don't)
  • Is your points program only accumulating balances? 
  • Is your organizational chart breaking loyalty? The failure of siloed experience
  • Emotional Loyalty vs. Transactional Loyalty

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Blog

Why the cosmetic rainbow destroys customer lifetime value

Why the Cosmetic Rainbow Destroys Customer Lifetime Value By Elena Benitez, CEO & Founder of Gerundio. The saturation of logos with rainbow colors during the month of June has become one of the biggest sources of cynicism in the...

What Loyalty Leaders Know (and You Don't)

What Loyalty Leaders Know (and You Don't) Author: Elena Benitez, CEO & Founder of Gerundio. Loyalty isn't a static state; it's a preference that is renewed every time an experience delivers on what it never promised. When it's reduced to just...

Is your points program only accumulating balances? 

Is your rewards program just accumulating balances? Author: Elena Benitez, CEO & Founder of Gerundio. That old story that loyalty is built simply by accumulating points or distributing coupons is what today has hundreds of brands trapped in a...

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