Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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A Connected World: International Internet Day

A Connected World: International Internet Day

by dev@gerundio.com.mx | May 20, 2024 | Our ideas, Research and Strategy

A Connected World: International Internet Day and its Systemic Impact The internet has ceased to be a tool and has become the foundational infrastructure of the Loyalty 3.0 Ecosystem and the global economy. Its relevance transcends connectivity; it is a pillar...
What are heuristic analyses?

What are heuristic analyses?

by Andrea Vallarta | May 13, 2024 | Our ideas, Experience and Interaction, Research and Strategy

What are heuristic analyses? By: Paola Morales Have you ever wondered if your digital product complies with design principles? Jacob Nielsen, co-founder of Nielsen Norman Group, a leading user experience consultancy, posed this very...
The Power of Data in Strategic Decision-Making

The Power of Data in Strategic Decision-Making

by Andrea Vallarta | April 1, 2024 | Activation and Growth, Our ideas, Research and Strategy

The Power of Data in Strategic Decision-Making By: Andrea Vallarta According to an IBM report, 90% of the world’s data has been created in the last two years. The ability to interpret the constant stream of information flowing through...
Empathetic Design: Understand to Innovate

Empathetic Design: Understand to Innovate

by Andrea Vallarta | March 2, 2024 | Our ideas, Research and Strategy, Business and Strategic Design

Empathetic Design: Understanding to Innovate By: Patricia Santillán Throughout history, we have built infrastructures, artifacts, and systems to expand our capabilities, configure environments, and simplify the daily routine of everyday life. Today, we...
A better present by changing the future

A better present by changing the future

by Andrea Vallarta | February 12, 2024 | Our ideas, Innovation, Research and Strategy, Business and Strategic Design

A Better Present by Changing the Future By: Carlos De Santiago On January 31st and February 1st, 2024, I had the opportunity to attend two very interesting talks at Design Matters Mexico 2024, and one idea that strongly resonated with me was that our conception...
From Facebook to Meta, what have been FB's business models?

From Facebook to Meta, what have been FB's business models?

by Andrea Vallarta | February 2, 2024 | Activation and Growth, Our ideas, Research and Strategy

From Facebook to Meta: Evolution of Business Models and the Loyalty Ecosystem The transition from Facebook to Meta represents an evolution from an advertising platform to a Loyalty Ecosystem 3.0 based on digital omnipresence. By integrating Instagram,...
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Recent Posts

  • The Dysfunctional Telemedicine Ecosystem: Why Medical Technology Without Design Destroys Patient Trust
  • The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference
  • Does your customer journey end with a purchase? The tactical error that destroys your retention
  • Gamification in loyalty: when it works, when it fails, and why the difference matters
  • Why the cosmetic rainbow destroys customer lifetime value

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

The Hidden Cost of Ignoring Churn

The Hidden Cost of Ignoring Churn In retention analysis, metrics typically tell us how many customers are leaving, but rarely explain the real "why." Many organizations operate under the false premise that churn is a pricing decision that...

Design doesn't end at checkout: Post-purchase as brand evidence

Design doesn't end at checkout: Post-sale as brand evidence In the design of complex systems, there is a critical blind spot: the belief that design is a tool for visual seduction for closing a transaction. For us at...

Why an NPS of 90 can mask fragility in brand loyalty

Why an NPS of 90 Might Be Hiding Fragility in Your Customer Loyalty By Elena Benitez, CEO & Founder of Gerundio. There’s an old tale in marketing departments that says a satisfied customer is a loyal customer. In the...

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