Gerund
  • About us
  • Services
    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
  • Projects
  • Deciphering
    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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¿Morirán las plataformas de streaming?

¿Morirán las plataformas de streaming?

by Eduardo Gutierrez | November 4, 2024 | Our ideas, Experience, Business and Strategic Design

Will streaming platforms die? By: Eduardo Gutiérrez The 2010s were just beginning; Rihanna and LMFAO were playing on the radio, the word smartphone was starting to be used everywhere, and movie buffs and casual viewers alike were heading to a branch of the now-defunct...
La magia de las experiencias memorables: ¿Cómo construir relaciones a largo plazo con clientes?

La magia de las experiencias memorables: ¿Cómo construir relaciones a largo plazo con clientes?

by Eric Gerundio | October 30, 2024 | Our ideas, Business and Strategic Design

The Magic of Memorable Experiences: How to Build Long-Term Customer Relationships? By: Elena Benítez In a saturated market, capturing attention is only the first step. What is truly valuable is winning customer loyalty, that solid relationship that...
Diseño empático: entender para innovar

Diseño empático: entender para innovar

by Andrea Vallarta | March 2, 2024 | Our ideas, Research and Strategy, Business and Strategic Design

Empathetic Design: Understanding to Innovate By: Patricia Santillán Throughout history, we have built infrastructures, artifacts, and systems to expand our capabilities, configure environments, and simplify the daily routine of everyday life. Today, we...
Un mejor presente cambiando el futuro

Un mejor presente cambiando el futuro

by Andrea Vallarta | February 12, 2024 | Our ideas, Innovation, Research and Strategy, Business and Strategic Design

A Better Present by Changing the Future By: Carlos De Santiago On January 31st and February 1st, 2024, I had the opportunity to attend two very interesting talks at Design Matters Mexico 2024, and one idea that strongly resonated with me was that our conception...
Iteración, ¿cómo mejora tu startup?

Iteración, ¿cómo mejora tu startup?

by Jaime Del Hoyo | April 4, 2023 | Our ideas, Innovation, Business and Strategic Design

Iteration, how does it improve your startup? LinkedIn founder Reid Hoffman once said that if you're not embarrassed by the first version of your product, you probably released it too late. His phrase is a criticism of all those people who wait for their product...
Hablemos de Business to Person (B2P)

Hablemos de Business to Person (B2P)

by Eduardo Gutierrez | October 10, 2022 | Our ideas, Business and Strategic Design

Let's talk about Business to Person (B2P). The separation that has been made until now between Business to Consumer (B2C) and Business to Business (B2B) has expired. This configuration creates a significant distance with those involved in the experience, and...
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Recent Posts

  • El espejismo de los puntos acumulados: Por qué la lealtad transaccional destruye el margen operativo
  • La trampa de la automatización ciega: Por qué la tecnología sin criterio destruye el valor de marca
  • El ecosistema de la telemedicina disfuncional: Por qué la tecnología médica sin diseño destruye la confianza del paciente
  • The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference
  • Does your customer journey end with a purchase? The tactical error that destroys your retention

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El espejismo de los puntos acumulados: Por qué la lealtad transaccional destruye el margen operativo

  The Mirage of Accumulated Points: Why Transactional Loyalty Destroys Operating Margin Author: Elena Benitez, CEO of Gerundio. Monitoring the growth in loyalty card issuance or the volume of points redeemed over the last...

La trampa de la automatización ciega: Por qué la tecnología sin criterio destruye el valor de marca

  The Trap of Blind Automation: Why Technology Without Judgment Destroys Brand Value Author: Elena Benitez, CEO of Gerundio. The corporate rush to delegate customer experience to algorithmic systems is generating a...

El ecosistema de la telemedicina disfuncional: Por qué la tecnología médica sin diseño destruye la confianza del paciente

The dysfunctional telemedicine ecosystem: Why medical technology without design destroys patient trust | Gerundio Blog Author: Elena Benitez, CEO of Gerundio. Monitoring the download volume of a new healthcare app usually...

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