Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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Si lo puedes escribir, lo puedes ver: Hablemos de Sora, la nueva herramienta de IA

Si lo puedes escribir, lo puedes ver: Hablemos de Sora, la nueva herramienta de IA

by Andrea Vallarta | March 19, 2024 | Our ideas, Innovation

If you can write it, you can see it: Let's talk about Sora, the new AI tool. Even though sight is one of the most deceptive senses we possess as humans, we tend to consider it the main means of distinguishing the real from the imaginary. However,...
Construyendo equidad de género en la era de la inteligencia artificial (IA)

Construyendo equidad de género en la era de la inteligencia artificial (IA)

by Andrea Vallarta | March 9, 2024 | Our ideas, Innovation

Building Gender Equity in the Age of Artificial Intelligence (AI) By: Patricia Santillán From software that creates images or targeted advertising, to avatars for forming emotional relationships, it seems truly magical. However, the reality is that...
Un mejor presente cambiando el futuro

Un mejor presente cambiando el futuro

by Andrea Vallarta | February 12, 2024 | Our ideas, Innovation, Research and Strategy, Business and Strategic Design

A Better Present by Changing the Future By: Carlos De Santiago On January 31st and February 1st, 2024, I had the opportunity to attend two very interesting talks at Design Matters Mexico 2024, and one idea that strongly resonated with me was that our conception...
¿La investigación con usuarios puede impulsar tu estrategia de negocio?

¿La investigación con usuarios puede impulsar tu estrategia de negocio?

by Andrea Vallarta | January 26, 2024 | Our ideas, Innovation, Research and Strategy

Can User Research Power Your Business Strategy? By: Elena Benitez 2,500 years ago, Heraclitus said that the only constant in the world is change, and many contemporary experts would agree that in business, this phrase is...
No es tu Community Manager, es tu estrategia de marca

No es tu Community Manager, es tu estrategia de marca

by Andrea Vallarta | January 20, 2024 | Our ideas, Branding, Innovation, Marketing

It's not your Community Manager, it's your brand strategy By: Eduardo Gutiérrez Almost two decades ago, Tim O’Reilly, founder of O’Reilly Media, introduced the concept of «Internet 2.0,» which marked a revolution in how we perceived and understood...
TEMU, lo bueno y lo malo

TEMU, lo bueno y lo malo

by Andrea Vallarta | January 12, 2024 | Our ideas, Experience and Interaction, Innovation

TEMU, the good and the bad. By: Melisa Agúndez The constant appearance of ads for the now popular TEMU on the internet has captured the attention of users worldwide. Originally from China, this platform has emerged rapidly, challenging the big...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence.
  • The risk of habit: Why the user's routine does not equate to brand preference
  • Beyond algorithmic personalization: why customer recognition defines real retention.
  • The trick of speed: how efficiency in CX kills value before creating loyalty
  • The myth of quality: why having a good product no longer buys you anyone’s loyalty

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El ecosistema de la telemedicina disfuncional: Por qué la tecnología médica sin diseño destruye la confianza del paciente

The dysfunctional telemedicine ecosystem: Why medical technology without design destroys patient trust | Gerundio Blog Author: Elena Benitez, CEO of Gerundio. Monitoring the download volume of a new healthcare app usually...

La ilusión del mundial de fútbol: Por qué patrocinar torneos masivos no asegura la preferencia del consumidor a largo plazo

The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference Author: Elena Benitez, CEO & Founder of Gerundio. Monitoring the immediate increase in sales of beer, snacks, or screens...

¿Tu customer journey termina en la compra? El error táctico que destruye tu retención

Why the Cosmetic Rainbow Destroys Customer Lifetime Value By Elena Benitez, CEO & Founder of Gerundio. Treating the customer's journey as a straight line that ends with a thank you for the purchase is the reason why your churn is higher than...

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