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If you can write it, you can see it: Let's talk about Sora, the new AI tool

If you can write it, you can see it: Let's talk about Sora, the new AI tool

by Andrea Vallarta | March 19, 2024 | Our ideas, Innovation

If you can write it, you can see it: Let's talk about Sora, the new AI tool. Even though sight is one of the most deceptive senses we possess as humans, we tend to consider it the main means of distinguishing the real from the imaginary. However,...
Building Gender Equity in the Age of Artificial Intelligence (AI)

Building Gender Equity in the Age of Artificial Intelligence (AI)

by Andrea Vallarta | Mar 9, 2024 | Our ideas, Innovation

Construyendo equidad de género en la era de la inteligencia artificial (IA) Por: Patricia Santillán Desde software que crea imágenes o publicidad dirigida, hasta avatares para establecer relaciones afectivas, parece realmente mágica. Sin embargo, la realidad es que...
A better present by changing the future

A better present by changing the future

by Andrea Vallarta | February 12, 2024 | Our ideas, Innovation, Research and Strategy, Business and Strategic Design

A Better Present by Changing the Future By: Carlos De Santiago On January 31st and February 1st, 2024, I had the opportunity to attend two very interesting talks at Design Matters Mexico 2024, and one idea that strongly resonated with me was that our conception...
Can user research drive your business strategy?

Can user research drive your business strategy?

by Andrea Vallarta | January 26, 2024 | Our ideas, Innovation, Research and Strategy

Can User Research Power Your Business Strategy? By: Elena Benitez 2,500 years ago, Heraclitus said that the only constant in the world is change, and many contemporary experts would agree that in business, this phrase is...
It's not your Community Manager, it's your brand strategy

It's not your Community Manager, it's your brand strategy

by Andrea Vallarta | January 20, 2024 | Our ideas, Branding, Innovation, Marketing

It's not your Community Manager, it's your brand strategy By: Eduardo Gutiérrez Almost two decades ago, Tim O’Reilly, founder of O’Reilly Media, introduced the concept of «Internet 2.0,» which marked a revolution in how we perceived and understood...
TEMU, the good and the bad

TEMU, the good and the bad

by Andrea Vallarta | January 12, 2024 | Our ideas, Experience and Interaction, Innovation

TEMU, the good and the bad. By: Melisa Agúndez The constant appearance of ads for the now popular TEMU on the internet has captured the attention of users worldwide. Originally from China, this platform has emerged rapidly, challenging the big...
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Recent Posts

  • The Dysfunctional Telemedicine Ecosystem: Why Medical Technology Without Design Destroys Patient Trust
  • The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference
  • Does your customer journey end with a purchase? The tactical error that destroys your retention
  • Gamification in loyalty: when it works, when it fails, and why the difference matters
  • Why the cosmetic rainbow destroys customer lifetime value

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

From Data to «Sensemaking»: Why Your Loyalty KPIs Are Lying to You

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

The Engagement Trap: Why Attention Isn't Loyalty

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

Loyalty as the most profitable financial asset in high interest rate environments

Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments Author: Elena Benitez, CEO and Founder The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...

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