Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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How to bring a loyalty program to life that takes Mexicans to the skies?

How to bring a loyalty program to life that takes Mexicans to the skies?

by Paola Morales | January 16, 2025 | Experience and Interaction, Research and Strategy, Brand and Communication, Projects

Gerund + Doters How to bring to life a loyalty program that gets Mexicans to fly? Building the brand of a new loyalty program comprehensively Services Strategic Design and Innovation Brand and Communication Experience and Interaction Challenge Doters is a...
Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

by dev@gerundio.com.mx | December 17, 2024 | Our ideas, Experience and Interaction

Service Design: How to Deliver a Truly Omnichannel Experience? By: Jesica Trejo Imagine the following: lately, you've been feeling drained, you go to your trusted specialist, and they tell you that you need to undergo several clinical tests to...
Design Systems: La clave para un diseño digital coherente y eficiente

Design Systems: La clave para un diseño digital coherente y eficiente

by dev@gerundio.com.mx | September 24, 2024 | Our ideas, Branding, Experience and Interaction

Design Systems: The Key to Coherent and Efficient Digital Design You've surely heard a lot about Design Systems. This concept is increasingly used in the jargon of innovation agencies, design studios, and brand consultancies,...
La importancia de los mapas de calor en el diseño

La importancia de los mapas de calor en el diseño

by Axel Tinoco | June 10, 2024 | Our ideas, Experience and Interaction

The Importance of Heatmaps in Design By: Paola Morales In the field of user experience, it is essential to base our decisions on concrete data rather than assumptions. Assumptions can lead to erroneous conclusions about how users...
¿Qué son los análisis heurísticos?

¿Qué son los análisis heurísticos?

by Andrea Vallarta | May 13, 2024 | Our ideas, Experience and Interaction, Research and Strategy

What are heuristic analyses? By: Paola Morales Have you ever wondered if your digital product complies with design principles? Jacob Nielsen, co-founder of Nielsen Norman Group, a leading user experience consultancy, posed this very...
Accesibilidad a las plataformas

Accesibilidad a las plataformas

by Andrea Vallarta | April 8, 2024 | Our ideas, Experience and Interaction

Accessibility to Platforms By: Lizbet Tirado In today's world, where digital technology plays a fundamental role in the daily lives of millions of people, accessibility to digital platforms has become a crucial aspect of...
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Recent Posts

  • Beyond algorithmic personalization: why customer recognition defines real retention
  • Beyond quality product: why efficiency is no longer enough to retain employees
  • The danger of functional invisibility: why brand relevance is not solved by constant presence.
  • El riesgo de la costumbre: Por qué la rutina del usuario no equivale a preferencia de marca
  • Más allá de la personalización algorítmica: por qué el reconocimiento del cliente define la retención real.

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El riesgo de la costumbre: Por qué la rutina del usuario no equivale a preferencia de marca

  The risk of habit: Why user routine does not equate to brand preference | Blog: Gerundio Author: Elena Benitez, CEO of Gerundio. Celebrating frequent use as synonymous with loyalty is one of the most costly self-deceptions at the tables...

Más allá de la personalización algorítmica: por qué el reconocimiento del cliente define la retención real.

  Beyond algorithmic personalization: why customer recognition defines real retention Author: Elena Benitez, CEO of Gerundio Celebrate dynamic emails that include the user's first name in the subject line as if that were...

El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad

  The deceit of speed: how efficiency in CX kills value before creating loyalty Author: Elena Benitez, CEO of Gerundio Celebrating record times for resolving problems when the relationship with the customer remains completely irrelevant is...

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