Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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How to bring a loyalty program to life that takes Mexicans to the skies?

How to bring a loyalty program to life that takes Mexicans to the skies?

by Paola Morales | January 16, 2025 | Experience and Interaction, Research and Strategy, Brand and Communication, Projects

Gerund + Doters How to bring to life a loyalty program that gets Mexicans to fly? Building the brand of a new loyalty program comprehensively Services Strategic Design and Innovation Brand and Communication Experience and Interaction Challenge Doters is a...
Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

Service Design: ¿cómo entregar una experiencia verdaderamente omnicanal?

by dev@gerundio.com.mx | December 17, 2024 | Our ideas, Experience and Interaction

Service Design: How to Deliver a Truly Omnichannel Experience? By: Jesica Trejo Imagine the following: lately, you've been feeling drained, you go to your trusted specialist, and they tell you that you need to undergo several clinical tests to...
Design Systems: La clave para un diseño digital coherente y eficiente

Design Systems: La clave para un diseño digital coherente y eficiente

by dev@gerundio.com.mx | September 24, 2024 | Our ideas, Branding, Experience and Interaction

Design Systems: The Key to Coherent and Efficient Digital Design You've surely heard a lot about Design Systems. This concept is increasingly used in the jargon of innovation agencies, design studios, and brand consultancies,...
La importancia de los mapas de calor en el diseño

La importancia de los mapas de calor en el diseño

by Axel Tinoco | June 10, 2024 | Our ideas, Experience and Interaction

The Importance of Heatmaps in Design By: Paola Morales In the field of user experience, it is essential to base our decisions on concrete data rather than assumptions. Assumptions can lead to erroneous conclusions about how users...
¿Qué son los análisis heurísticos?

¿Qué son los análisis heurísticos?

by Andrea Vallarta | May 13, 2024 | Our ideas, Experience and Interaction, Research and Strategy

What are heuristic analyses? By: Paola Morales Have you ever wondered if your digital product complies with design principles? Jacob Nielsen, co-founder of Nielsen Norman Group, a leading user experience consultancy, posed this very...
Accesibilidad a las plataformas

Accesibilidad a las plataformas

by Andrea Vallarta | April 8, 2024 | Our ideas, Experience and Interaction

Accessibility to Platforms By: Lizbet Tirado In today's world, where digital technology plays a fundamental role in the daily lives of millions of people, accessibility to digital platforms has become a crucial aspect of...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence.
  • The risk of habit: Why the user's routine does not equate to brand preference
  • Beyond algorithmic personalization: why customer recognition defines real retention.
  • El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad
  • El mito de la calidad: por qué tener un buen producto ya no te compra la lealtad de nadie

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad

  El engaño de la velocidad: cómo la eficiencia en CX mata el valor antes de crear lealtad Autor: Elena Benitez, CEO de Gerundio El celebrar los tiempos récord de resolución de problemas cuando la relación con el cliente sigue siendo completamente irrelevante, es...

El mito de la calidad: por qué tener un buen producto ya no te compra la lealtad de nadie

  The deception of speed: how efficiency in CX kills value before creating loyalty Author: Elena Benitez, CEO of Gerundio Celebrating record times for resolving problems when the relationship with the customer remains completely irrelevant is...

La trampa de la fricción cero: Por qué ser conveniente solo te mantiene en la contienda, no en la preferencia

  The zero-friction trap: Why being convenient only keeps you in the game, not the preferred choice Author: Elena Benitez, CEO of Gerundio. There is a deeply rooted narrative in boardrooms that confuses the elimination of steps in a...

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