Gerund
  • About us
  • Services
    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
  • Projects
  • Deciphering
    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
  • Blog
  • Contact
  • ENG
  • ESP
Dark Mode: The Dark Side of UX

Dark Mode: The Dark Side of UX

by Andrea Vallarta | Mar 22, 2024 | Blog, Experience and Interaction

Modo oscuro: El lado oscuro del UX Por: Melisa Agúndez Actualmente no hay manera de imaginar una realidad sin el uso de dispositivos digitales, son herramientas que facilitan nuestras vidas y las utilizamos para los distintos ámbitos en que nos desarrollamos, tanto de...
TEMU, the good and the bad

TEMU, the good and the bad

by Andrea Vallarta | Jan 12, 2024 | Blog, Experience and Interaction, Innovation

TEMU, lo bueno y lo malo. Por: Melisa Agúndez   La constante aparición de anuncios del ya popular TEMU en internet, ha capturado la atención de usuarios en todo el mundo. Originaria de China, esta plataforma ha emergido de manera veloz, desafiando a los grandes...
Connecting Authentically with Your Users Through Active Listening

Connecting Authentically with Your Users Through Active Listening

by Rolando Gerundio | Oct 27, 2023 | Blog, Experience and Interaction, Innovation, Research and Strategy

Conectando auténticamente con tus usuarios a través de la Escucha Activa Dentro del mundo del diseño estratégico, el UX Research desempeña un papel fundamental. No se trata solo de una fase en el proceso, sino de un hilo conductor que conecta a las agencias con la...
Governance, collaborative work, and AI to transform dynamics in innovation teams.

Governance, collaborative work, and AI to transform dynamics in innovation teams.

by Rolando Gerundio | Oct 20, 2023 | Blog, Experience, Experience and Interaction, Innovation, Research and Strategy

Control, trabajo colaborativo e IA para transformar la dinámica en equipos de innovación. El evento Adobe MAX 2023 fue un verdadero espectáculo para todos los apasionados de la creatividad y la tecnología. Entre las múltiples novedades y enfoques, destacan tres...
Gamification: Transforming User Experience Through Play

Gamification: Transforming User Experience Through Play

by Melisa Agundez | Oct 17, 2023 | Blog, Experience, Experience and Interaction, Innovation, Research and Strategy

Gamificación: Transformando la experiencia de usuario a través del juego Imagina que tu producto digital se sienta como un juego para tus usuarios. Eso es exactamente lo que las estrategias de gamificación ofrecen. Por: Melisa Agúndez La gamificación ha emergido como...
Transforming the user experience with UX/UI innovation

Transforming the user experience with UX/UI innovation

by Rolando Gerundio | Oct 6, 2023 | Blog, Experience and Interaction, Innovation, Research and Strategy

Transformando la experiencia del usuario con innovación UX/UI ¿Cómo puede la inteligencia artificial (IA) y la tecnología del metaverso impulsar avances significativos para resolver las necesidades de los usuarios? En el décimo aniversario de Conect, Mark Zuckerberg,...
« Older Entries
Next Entries »

Recent Posts

  • Gamification in loyalty: when it works, when it fails, and why the difference matters
  • Why the cosmetic rainbow destroys customer lifetime value
  • What Loyalty Leaders Know (and You Don't)
  • Is your points program only accumulating balances? 
  • Is your organizational chart breaking loyalty? The failure of siloed experience

Recent Comments

No comments to show.

Drive your business forward

We connect business goals with real human needs to design brands, products, and services that create value and loyalty.

Contact us
Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Blog

From Data to «Sensemaking»: Why Your Loyalty KPIs Are Lying to You

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

The Engagement Trap: Why Attention Isn't Loyalty

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

Loyalty as the most profitable financial asset in high interest rate environments

Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments Author: Elena Benitez, CEO and Founder The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...

Av. Constituyentes 143, San Miguel Chapultepec II Secc, Miguel Hidalgo, 11850 Mexico City, CDMX

Privacy Notice