Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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¿Morirán las plataformas de streaming?

¿Morirán las plataformas de streaming?

by Eduardo Gutierrez | November 4, 2024 | Our ideas, Experience, Business and Strategic Design

Will streaming platforms die? By: Eduardo Gutiérrez The 2010s were just beginning; Rihanna and LMFAO were playing on the radio, the word smartphone was starting to be used everywhere, and movie buffs and casual viewers alike were heading to a branch of the now-defunct...
La magia de las experiencias memorables: ¿Cómo construir relaciones a largo plazo con clientes?

La magia de las experiencias memorables: ¿Cómo construir relaciones a largo plazo con clientes?

by Axel Tinoco | October 30, 2024 | Our ideas, Business and Strategic Design

The Magic of Memorable Experiences: How to Build Long-Term Customer Relationships? By: Elena Benítez In a saturated market, capturing attention is only the first step. What is truly valuable is winning customer loyalty, that solid relationship that...
Rompiendo el algoritmo: la búsqueda de autenticidad en la era digital

Rompiendo el algoritmo: la búsqueda de autenticidad en la era digital

by dev@gerundio.com.mx | October 9, 2024 | Our ideas, Research and Strategy

Breaking the Algorithm: The Search for Authenticity in the Digital Age By: Rodrigo Guerrero In a reality where algorithms dominate the content we consume and it seems our devices are listening to us, the much-promised personalization can become a...
Design Systems: La clave para un diseño digital coherente y eficiente

Design Systems: La clave para un diseño digital coherente y eficiente

by dev@gerundio.com.mx | September 24, 2024 | Our ideas, Branding, Experience and Interaction

Design Systems: The Key to Coherent and Efficient Digital Design You've surely heard a lot about Design Systems. This concept is increasingly used in the jargon of innovation agencies, design studios, and brand consultancies,...
El caso antimonopolio contra Google y la importancia de saber adaptarse

El caso antimonopolio contra Google y la importancia de saber adaptarse

by dev@gerundio.com.mx | September 19, 2024 | Our ideas

The Antitrust Case Against Google and the Importance of Knowing How to Adapt By: Axel Tinoco Recently, a federal court in the United States issued an antitrust ruling against Google, marking a milestone in the fight against monopolistic practices in the industry of...
El efecto IKEA: Más allá del involucramiento del cliente y la personalización

El efecto IKEA: Más allá del involucramiento del cliente y la personalización

by Axel Tinoco | September 11, 2024 | Our ideas, Research and Strategy

The IKEA Effect: Beyond Customer Engagement and Personalization The “IKEA Effect” is a fundamental cognitive bias in Behavioral Design that increases Brand Loyalty through the effort invested by the user. However, its success...
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Recent Posts

  • The danger of functional invisibility: why brand relevance is not solved by constant presence
  • The trick of speed: how efficiency in CX kills value before creating loyalty
  • Beyond algorithmic personalization: why customer recognition defines real retention
  • Beyond quality product: why efficiency is no longer enough to retain employees
  • The danger of functional invisibility: why brand relevance is not solved by constant presence.

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

Por qué un NPS de 90 puede ocultar la fragilidad en la lealtad de marca

Why an NPS of 90 Might Be Hiding Fragility in Your Customer Loyalty By Elena Benitez, CEO & Founder of Gerundio. There’s an old tale in marketing departments that says a satisfied customer is a loyal customer. In the...

Diferenciación de marca: el arte de ser memorable

Brand Differentiation: The Art of Being Memorable   By now, we all know the old story that Apple doesn't sell phones, it sells status. That Nike doesn't sell sneakers, it sells motivation. That Coca-Cola doesn't sell soda, it sells moments and happiness. And, by...

La empatía: una herramienta inesperada para la investigación objetiva

Empathy: An Unexpected Tool for Objective Research In the world of research, it's common to understand from opposite polarities. Good or bad, quantitative or qualitative, rational or emotional, subjective or objective. In this context, how can...

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