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    • Decoding Loyalty
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Will streaming platforms die?

Will streaming platforms die?

by Eduardo Gutierrez | Nov 4, 2024 | Blog, Experience, Negocio y diseño estratégico

¿Morirán las plataformas de streaming? Por: Eduardo Gutiérrez Comenzaba la década de los 2010; sonaban Rihanna y LMFAO en la radio, la palabra smartphone empezaba a usarse por todos lados, y los cinéfilos y no cinéfilos acudíamos a alguna sucursal del ya difunto...
The Magic of Memorable Experiences: How to Build Long-Term Customer Relationships

The Magic of Memorable Experiences: How to Build Long-Term Customer Relationships

by Eric Gerundio | Oct 30, 2024 | Blog, Negocio y diseño estratégico

La magia de las experiencias memorables:¿Cómo construir relaciones a largo plazo con clientes? Por: Elena Benítez En un mercado saturado, captar la atención es solo el primer paso. Lo verdaderamente valioso es ganar la lealtad de los clientes, esa relación sólida que...
Empathetic Design: Understand to Innovate

Empathetic Design: Understand to Innovate

by Andrea Vallarta | Mar 2, 2024 | Blog, Research and Strategy, Negocio y diseño estratégico

Diseño empático: entender para innovar Por: Patricia Santillán A lo largo de la historia, hemos construido infraestructuras, artefactos y sistemas para ampliar nuestras capacidades, configurar entornos y simplificar la cotidianidad de la vida diaria. Hoy en día, se...
A better present by changing the future

A better present by changing the future

by Andrea Vallarta | Feb 12, 2024 | Blog, Innovation, Research and Strategy, Negocio y diseño estratégico

Un mejor presente cambiando el futuro Por: Carlos De Santiago   El 31 de enero y 1 de febrero de 2024 tuve la oportunidad de ver dos pláticas muy interesantes en Design Matters México 2024, y una idea que resonó con fuerza en mi cabeza fue que nuestra concepción...
Iteration, how does it improve your startup?

Iteration, how does it improve your startup?

by Jaime Del Hoyo | Apr 4, 2023 | Blog, Innovation, Negocio y diseño estratégico

Iteración, ¿cómo mejora tu startup? Alguna vez el fundador de LinkedIn, Reid Hoffman, dijo que si no estás avergonzado de la primera versión de tu producto, probablemente lo sacaste muy tarde. Su frase es una crítica a todas esas personas que esperan a que su producto...
Let's talk about Business to Person (B2P).

Let's talk about Business to Person (B2P).

by Eduardo Gutierrez | Oct 10, 2022 | Blog, Negocio y diseño estratégico

Hablemos de Business to Person (B2P) La separación que se ha hecho hasta ahora en relación a Business to Consumer (B2C) y Business to Business (B2B), ha caducado. Esta configuración crea una distancia importante con quien está involucrado en la experiencia, y...
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Recent Posts

  • Gamification in loyalty: when it works, when it fails, and why the difference matters
  • Why the cosmetic rainbow destroys customer lifetime value
  • What Loyalty Leaders Know (and You Don't)
  • Is your points program only accumulating balances? 
  • Is your organizational chart breaking loyalty? The failure of siloed experience

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Blog

Gamification in loyalty: when it works, when it fails, and why the difference matters

Why the Cosmetic Rainbow Destroys Customer Lifetime Value By Elena Benitez, CEO & Founder of Gerundio. By Lalo, Head of Strategy & Content at Gerundio. Monitoring artificial activity spikes is often mistaken for success. That metric...

Why the cosmetic rainbow destroys customer lifetime value

Why the Cosmetic Rainbow Destroys Customer Lifetime Value By Elena Benitez, CEO & Founder of Gerundio. The saturation of logos with rainbow colors during the month of June has become one of the biggest sources of cynicism in the...

What Loyalty Leaders Know (and You Don't)

What Loyalty Leaders Know (and You Don't) Author: Elena Benitez, CEO & Founder of Gerundio. Loyalty isn't a static state; it's a preference that is renewed every time an experience delivers on what it never promised. When it's reduced to just...

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