Gerund
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    • Strategic Design and Innovation
    • Brand and Communication
    • Experience and Interaction
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    • Decoding Loyalty
    • Decoding the Yo-Sphere
    • Decoding Financial Digitalization
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Rage Marketing: Si te choca, te engancha

Rage Marketing: Si te choca, te engancha

by dev@gerundio.com.mx | July 24, 2025 | Our ideas, Marketing

Rage Marketing: If it shocks you, it hooks you By Gibrán García Count to eight: 1… 2… 3… Are you bored yet? Many media outlets and organizations claim that the average human attention span is only 8 seconds. Are you still here? Did you come back to this...
Max otra vez es HBO Max: Cuando la marca y el negocio no tienen los mismos objetivos

Max otra vez es HBO Max: Cuando la marca y el negocio no tienen los mismos objetivos

by dev@gerundio.com.mx | July 15, 2025 | Our ideas, Innovation

Max is HBO Max again: When the brand and the business don't have the same objectives “Don't pretend, you never stopped calling us HBO Max.” This is how Warner Bros. Discovery's email announcing that the streaming service would once again use its...
Config 2025: Cuando la tecnología se humaniza el diseño recupera su alma

Config 2025: Cuando la tecnología se humaniza el diseño recupera su alma

by dev@gerundio.com.mx | June 9, 2025 | Our ideas, Innovation

Config 2025: When Technology Becomes Human, Design Regains Its Soul. Design, by its very nature, has always been a deeply human practice. From the first stroke of a logo to the digital interfaces we now inhabit daily, designing has been...
Ventajas y riesgos de las herramientas de la IA en UX

Ventajas y riesgos de las herramientas de la IA en UX

by dev@gerundio.com.mx | May 27, 2025 | Our ideas, Experience and Interaction

Advantages and Risks of AI Tools in UX In the last decade, user experience (UX) design has evolved at a rapid pace, and artificial intelligence (AI) is no exception… it has gone from being a trend to a key tool in….
Chatbots y asistentes virtuales: ¿aliados o barreras en la experiencia del usuario?

Chatbots y asistentes virtuales: ¿aliados o barreras en la experiencia del usuario?

by dev@gerundio.com.mx | May 8, 2025 | Our ideas, Research and Strategy

Chatbots and virtual assistants: allies or barriers in the user experience? We live in an era where communication and customer service have been radically transformed. Every time we go to a website to resolve a doubt or...
Los arquetipos actitudinales: una alternativa estratégica a las “user personas”

Los arquetipos actitudinales: una alternativa estratégica a las “user personas”

by dev@gerundio.com.mx | April 24, 2025 | Our ideas, Research and Strategy

Attitudinal Archetypes: A Strategic Alternative to “User Personas” We've all heard of user profiles as a tool to foster empathy when designing products, services, or experiences. But, does empathy alone truly...
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Recent Posts

  • The mirage of accumulated points: Why transactional loyalty destroys operating margin
  • The Trap of Blind Automation: Why Technology Without Judgment Destroys Brand Value
  • The Dysfunctional Telemedicine Ecosystem: Why Medical Technology Without Design Destroys Patient Trust
  • The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference
  • Does your customer journey end with a purchase? The tactical error that destroys your retention

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We connect business goals with real human needs to design brands, products, and services that create value and loyalty.

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

La trampa del engagement: Por qué la atención no es lealtad

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

La lealtad como el activo financiero más rentable ante tasas altas

Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments Author: Elena Benitez, CEO and Founder The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...

El costo oculto de ignorar el churn

The Hidden Cost of Ignoring Churn In retention analysis, metrics typically tell us how many customers are leaving, but rarely explain the real "why." Many organizations operate under the false premise that churn is a pricing decision that...

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