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    • Decoding Loyalty
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La empatía: una herramienta inesperada para la investigación objetiva

La empatía: una herramienta inesperada para la investigación objetiva

by dev@gerundio.com.mx | September 23, 2025 | Our ideas, Research and Strategy

Empathy: An Unexpected Tool for Objective Research In the world of research, it's common to understand from opposite polarities. Good or bad, quantitative or qualitative, rational or emotional, subjective or objective. In this context, how can...
Principios esenciales de diseño para interfaces intuitivas

Principios esenciales de diseño para interfaces intuitivas

by dev@gerundio.com.mx | September 15, 2025 | Our ideas, Experience and Interaction

Essential Design Principles for Intuitive Interfaces By: Paola Morales Have you ever felt lost while using a new app or navigating a website? That feeling of frustration, of not knowing where to go or what to do, is a symptom of a problem...
Cómo las emociones influyen en las decisiones de las personas

Cómo las emociones influyen en las decisiones de las personas

by dev@gerundio.com.mx | August 20, 2025 | Our ideas, Research and Strategy

How Emotions Influence People's Decisions By Jesica Trejo Most of the decisions we make daily aren't as rational as we believe, and if you have any doubts, just remember the decisions prompted by the last few hours of the Prime Day sale....
Más lápiz, menos prompts: Ahora es el turno de los humanos

Más lápiz, menos prompts: Ahora es el turno de los humanos

by dev@gerundio.com.mx | August 20, 2025 | Our ideas, Innovation, Research and Strategy

More pencil, less prompts: Now it's the humans“ turn ”I painted this bottle; a machine didn't." That was (literally or emotionally) the mood at a recent Brightland event, where the brand invited people to customize their own bottles of oil...
Invisible pero contundente: cuando una “anticampañas” dicen más que una campaña

Invisible pero contundente: cuando una “anticampañas” dicen más que una campaña

by dev@gerundio.com.mx | August 20, 2025 | Our ideas, Innovation

Invisible yet powerful: when an “anti-campaign” says more than a campaign. There are advertising campaigns that speak to you directly. Others that shout at you. And there are others that speak more softly, but somehow force you to turn your head. That's what Checkout.com did: a B2B brand...
Deja de adivinar: valida tu diseño con usuarios reales y mejora tu interfaz

Deja de adivinar: valida tu diseño con usuarios reales y mejora tu interfaz

by dev@gerundio.com.mx | August 8, 2025 | Our ideas, Experience and Interaction

Stop guessing: validate your design with real users and improve your interface. Have you ever wondered why some interfaces, despite looking good, frustrate users? Often, that frustration doesn't come from the visual design, but from a lack...
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Recent Posts

  • El espejismo de los puntos acumulados: Por qué la lealtad transaccional destruye el margen operativo
  • The Trap of Blind Automation: Why Technology Without Judgment Destroys Brand Value
  • The Dysfunctional Telemedicine Ecosystem: Why Medical Technology Without Design Destroys Patient Trust
  • The World Cup Illusion: Why Sponsoring Massive Tournaments Doesn't Guarantee Long-Term Consumer Preference
  • Does your customer journey end with a purchase? The tactical error that destroys your retention

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Our ideas

¿Tu organigrama está rompiendo la lealtad? El fracaso de la experiencia en silos

Is your organizational chart breaking loyalty? The failure of siloed experience. Author: Elena Benitez, CEO & Founder of Gerundio. Operational fragmentation is the silent poison of retention. While the Marketing team celebrates an acquisition spike,...

Lealtad emocional vs transaccional

Why are your rewards killing emotional loyalty? The risk of transaction over connection There's a recurring phenomenon in loyalty strategies in Mexico: companies that buy their users' attention, but never their preference. They...

Del dato al «Sensemaking»: Por qué tus KPIs de lealtad te están mintiendo

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

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