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    • Decoding Loyalty
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Brand Differentiation: The Art of Being Memorable

Brand Differentiation: The Art of Being Memorable

by dev@gerundio.com.mx | Nov 11, 2025 | Blog, Branding

Diferenciación de marca: el arte de ser memorable   A estas alturas, ya nos sabemos ese viejo cuento de que Apple no vende teléfonos, sino estatus. Que Nike no vende tenis, sino motivación. Que Coca-Cola no vende refrescos, sino momentos y felices. Y, por...
Empathy: An Unexpected Tool for Objective Research

Empathy: An Unexpected Tool for Objective Research

by dev@gerundio.com.mx | Sep 23, 2025 | Blog, Research and Strategy

La empatía: una herramienta inesperada para la investigación objetiva En el mundo de la investigación es común entender desde polaridades opuestas. Bueno o malo, cuantitativo o cualitativo, racional o emocional, subjetivo u objetivo. En este contexto, ¿cómo es que la...
Essential Design Principles for Intuitive Interfaces

Essential Design Principles for Intuitive Interfaces

by dev@gerundio.com.mx | Sep 15, 2025 | Blog, Experience and Interaction

Principios esenciales de diseño para interfaces intuitivas Por: Paola Morales ¿Alguna vez te has sentido perdido al usar una aplicación nueva o al navegar por un sitio web? Ese sentimiento de frustración, de no saber dónde ir o qué hacer, es el síntoma de un problema...
How emotions influence people's decisions

How emotions influence people's decisions

by dev@gerundio.com.mx | Aug 20, 2025 | Blog, Research and Strategy

Cómo las emociones influyen en las decisiones de las personas Por Jesica Trejo La mayoría de las decisiones que tomamos diariamente no son tan racionales como creemos, y si tienes duda, recuerda las decisiones provocadas por las últimas horas de oferta del Prime Day....
More pencil, less prompts: Now it's humans' turn

More pencil, less prompts: Now it's humans' turn

by dev@gerundio.com.mx | Aug 20, 2025 | Blog, Innovation, Research and Strategy

Más lápiz, menos prompts: Ahora es el turno de los humanos “Esta botella la pinté yo, no una máquina.” Ese fue (literal o emocionalmente) el mood en un evento reciente de Brightland, donde la marca invitó a la gente a intervenir sus propias botellas de aceite de...
Invisible but forceful: when “anti-campaigns” say more than a campaign

Invisible but forceful: when “anti-campaigns” say more than a campaign

by dev@gerundio.com.mx | Aug 20, 2025 | Blog, Innovation

Invisible pero contundente: cuando una “anticampañas” dice más que una campaña Hay campañas publicitarias que te hablan directo. Otras que te gritan. Y hay otras que hablan más bajito, pero de alguna manera te obligan a voltear. Eso hizo Checkout.com: una marca B2B...
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Recent Posts

  • Gamification in loyalty: when it works, when it fails, and why the difference matters
  • Why the cosmetic rainbow destroys customer lifetime value
  • What Loyalty Leaders Know (and You Don't)
  • Is your points program only accumulating balances? 
  • Is your organizational chart breaking loyalty? The failure of siloed experience

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Gerund

It is a strategic design agency that helps organizations grow by understanding, designing, and activating better relationships between people and businesses.

  • About the gerund
  • SERVICES
  • PROJECTS
  • Studies
  • Blog
  • CONTACT

About the gerund

  • PROJECTS
  • CONTACT

Services

  • Strategic Design and Innovation
  • Brand and Communication
  • Experience and Interaction

Studies

  • Decoding Loyalty
  • Decoding the Yo-Sphere
  • Decoding Financial Digitalization

Blog

From Data to «Sensemaking»: Why Your Loyalty KPIs Are Lying to You

From Data to "Sensemaking": Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards shining with metrics...

The Engagement Trap: Why Attention Isn't Loyalty

The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...

Loyalty as the most profitable financial asset in high interest rate environments

Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments Author: Elena Benitez, CEO and Founder The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...

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