by dev@gerundio.com.mx | April 15, 2026 | Blog, Research and Strategy
From Data to Sensemaking: Why Your Loyalty KPIs Are Lying to You In the world of User Research, we know that a number without context is a dangerous hallucination. In Mexican organizations, it's common to see dashboards that shine with...
by dev@gerundio.com.mx | April 15, 2026 | Blog, Research and Strategy
The Engagement Trap: Why Customer Attention Isn't Loyalty Author: Elena Benitez, CEO & Founder of Gerundio. In the earnings calls of most companies in Mexico, customer engagement is often presented as the indicator of...
by dev@gerundio.com.mx | Mar 5, 2026 | Blog, Research and Strategy
Loyalty as the Most Profitable Financial Asset in High Interest Rate Environments
Author: Elena Benitez, CEO and Founder
The current financial landscape has changed the rules of growth. With high interest rates, capital is no longer cheap, and with it, the strategy...
by dev@gerundio.com.mx | Mar 5, 2026 | Blog, Research and Strategy
The Hidden Cost of Ignoring Churn In retention analysis, metrics typically tell us how many customers are leaving, but rarely explain the real "why." Many organizations operate under the false premise that churn is a pricing decision that...
by dev@gerundio.com.mx | Mar 4, 2026 | Blog, Research and Strategy
El diseño no termina en el checkout: La post-venta como evidencia de marca En el diseño de sistemas complejos, existe un punto ciego crítico: la creencia de que el diseño es una herramienta de seducción visual para el cierre de transacción. Para nosotros en...
by dev@gerundio.com.mx | Mar 4, 2026 | Blog, Research and Strategy
Por qué un NPS de 90 puede estar ocultando la fragilidad en la lealtad de tus clientes Autor: Elena Benitez, CEO & Fundadora de Gerundio. Existe un viejo cuento en las direcciones de marketing que dice que un cliente satisfecho es un cliente leal. En las...
